Hi all Recently was give a hw-j450 sound bar and wireless subwoofer. Has worked great until today. If you are using a separate home theater, surround sound, or sound bar with your television, be sure to check the volume and mute on that device, as well. I own a Samsung HT-E6500W with Blu-Ray Player System. I had the sound bar for 3 weeks before my cable was set up. I understand that the surround sound doesn't always have voices that come out … I wanted to us it with HDMI ARC, managed to set it up fine. When the tv is on with the bar off the audio plays fine. Feel the depth of moving sound: Samsung Acoustic Beam technology mixes and delivers sound that appears to come precisely where the action is happening on screen. You want to be sure the TV is not muted. There is some random cutting in and out of the sound. THe sound kept cutting out along with the display if the main unit but the DVD would carry on playing. However every 10 second or so the audio cuts out and a message appears on the bar "off-surround sound" then the audio resumes. There would be a pop and all the speakers would go out. Powerful 3D surround sound comes to life by recreating sound that makes you feel like you're a part of the scene. Our grandson pushed the input button on the sound bar remote until it went back to the optical audio setting or … and it started to cut out. Push the Mute button on your TV remote. very long, and the sound was cutting out. i just purchased a pioneer vsx-523 surround sound receiver. I did two things, and I believe one of them resolved the issue. True 5.1ch sound that really moves you. Important point: the volume only cuts out when it is receiving a signal in 5.1 surround sound. Hear better. just randomly cuts out. all the speakers. No dropping out at … Everything is connected correctly. A display on screen should show if the TV is now muted, or not. Just got this Soundbar about a week ago. When watching video via HDMI from my U-verse receiver, Netflix through the HTIB, or via optical in from an Apple TV, the sound randomly drops out for 1-3+ seconds, making viewing a frustrating experience, to say the least. Samsung TV - UN65MU8000FXZA - Digital Audio cable from TV to Sonos TimeWarner Cable Box - Connected to TV via HDMI cable Got cable installed with Wi-Fi modem and then the sub would cut out every 45 secs or so over and over. We had a sound bar, and we figured out that was the problem. i could just be listening to music, playing games, or watching a movies. If I'm not watching something in that configuration (ie, noise is still coming from all speakers; it's just not in 5.1) I can turn the volume up as high as I want, and nothing happens. Thing 1, updated my Samsung Smart TV to latest firmware which just came out. On Sunday my brand new Samsung surround sound decided to keep playing up. I've been having the constant cutting out as many other have, where the sub/system seems to cut out briefly every few minutes. does it at all levels. We had not had this new T.V. Here is my setup. The audio keeps cutting in and out when it’s on. Sound bar work flawlessly. Make sure the sound on your TV isn't muted. Very frustrating. so i went back and exchanged it for a new one and the other one does the same thing. even the sub. The sound is great when everything is working. Scoured the net for solutions, but found none. I had to turn it off and on then it worked again until it happened again. Then I moved the sub and I haven't had an issue since. It still somewhat plays, but gets very quiet and then will go back to normal sound or will sound like it loses the surround sound aspect of it. I moved the modem with little change. doesn't matter what level of sound its at. The audio just drops out for a second or two then comes back, does this constantly.
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