+Q. The … Amazon could not immediately be reached for comment. Let's say you received an Amazon package that’s addressed to a different person, though. Instead, Bobby got a message reading, “Error Occurred: This Amazon account is not associated with the return label or authorization you are trying to access.” It never even got to that point in Bobby’s dealings with Amazon, as the company simply said to keep the unordered merch. We respect your privacy. This was the question posed by Consumerist reader Bobby, who didn’t realize until after the box was opened that one of the Amazon packages they received this … Seller name? Order number? Eventually, they can come to your house and enquire about the package – this should not surprise you. The Federal Trade Commission rules regarding mail and online orders state that “customers who receive unordered merchandise are legally entitled to treat the merchandise as a gift.” In that case, at some point, you may want to just reach out to the USPS and let … To be honest Federal law says you don’t have to do a damn thing. very much, and please send MY order immediately, if not sooner. However, this expanded FAQ from the FTC on this very subject deals with the issue of honest shipping errors, which appears to be the case in Bobby’s situation. I got someone elses order shipped to me- what should I do? Most people understand that we humans make mistakes. In an Amazon seller forum in June, there was a brief discussion of some receiving unordered packages.. If you ordered something recently and were expecting one item and got the nose clip instead, call Amazon Customer Service at 866-216-1072. “To be honest Federal law says you don’t have to do a damn thing.”. Other consumers across the country have similarly reported receiving dozens of packages or more from Amazon that they never ordered in brushing scams. In general, these rules are in place to protect consumers against shady mail-order and online businesses that send things to customers without their permission and then demand payment. received someone else's package from amazon; December 31, 2020 Comments are off. It is a nose clip for swimming- It was sent to me in a polybag and inside was another shipping envelope addressed to someone else- I’m really busy to have to spend time to take care of this—what is the easiest solution? After a buyer returns the package and the seller accepts it, a buyer should wait for a refund. If they want it back, they’ll provide a convenient method to return it. I put them in the pillar box clearly marked “deceased” and so far no more. I received a package belonging to someone else. She asked my parents to leave the packages in front of their door and she will pick up the packages. If it happened to me, I’d put it in an envelope and mail it on to the person on the packing list. received someone else's package from amazon. Then, they received a letter in their mailbox signed by a women's name that she just moved into the neighborhood and got the address mixed up. If you ordered something recently and were expecting one item and got the nose clip instead, call Amazon Customer Service at 866-216-1072. I received a parcel from Amazon but it was addressed to my husband, who did have an Amazon account but I closed it when he died 3 years ago. If you’re receiving someone else’s mail with your correct address, you need to inform the mail carrier and post office that they no longer live there. If it doesn't match an order in Your Account in Amazon.com, or in another Amazon international website, the message isn't from Amazon. If the mail is for a former resident. On that message, click on the yellow triangle and report it to the Forum Administrator to remove the information. I once received an expensive leather jacket that the company had mixed up with my order for something completely different, sent via UPS. FIX: I spoke with an Amazon rep … Have you heard of the Amazon package scam called “brushing?” This scheme involves receiving random packages from Amazon you didn’t order that just show up on your doorstep. If it was something cheap, chances are Amazon will tell you to keep it or toss it. All email addresses you provide will be used just for sending this story. The other peson suggested contacting Amazon. I received a package addressed to someone else with my address. What should I do if the unordered merchandise I received was the result of an honest shipping error?+ If it was something cheap, chances are Amazon will tell you to keep it or toss it. I got someone elses order shipped to me- what should I do. I received a package belonging to someone else. I opened the package to see who it was from and found out that it was from a large online retailer and also that was an expensive piece of electronic equipment (and very nice too!). Editor's Note: This article originally appeared on Consumerist. In the midst of all the shopping on Black Friday, Cyber Monday, Giving Tuesday, Wet and Wild Wednesday, Thanksgiving 2.0 For People Who Were Out Of Town Or In The Hospital Last Week Thursday, and Black Friday All Over Again Because Why Not?, there are oodles of Amazon packages landing on shoppers’ doorsteps. The item was sold and fulfilled by Amazon in a period of exactly 30 days; An item shipped by Amazon during the holiday season (November 1 st to December 31 st) can be returned till the last day of January. That is, until it arrived a couple days later in a Walmart box. If you receive merchandise you didn’t order, you may keep it as a gift. Most products shipped by Amazon have likely been in a package for some time, meaning that the inside product probably isn't a super likely source of infection. That goes for Amazon or any other retailer who ships goods, and includes any incorrect items mailed to your address, even if the package is correctly addressed to you. Give the seller a specific and reasonable amount of time (say 30 days) to pick up the merchandise or arrange to have it returned at no expense to you. The exception to the rule is an honest merchant mistake. This scam, also called “brushing,” involves unknown senders … This was the question posed by Consumerist reader Bobby, who didn’t realize until after the box was opened that one of the Amazon packages they received this week was actually intended for someone who had previously lived at their address. A postmen should be able to pick it up from you and return it to sender. Originally posted by: gsethi One of my workplaces used to be a mail box shop several years ago (I think it closed down in 2002 or so). I live alone and do not frequently order anything. At this point, the rep told Bobby to just keep the items. Federal Trade Commission rules regarding mail and online orders, this expanded FAQ from the FTC on this very subject, their iPhone order included three additional Apple devices. I mailed it on to her, so I expect the seller to reimburse my mailing expense, thank you With this enabled, you’ll receive a notification on all of your Echo devices whenever the status of your Amazon package changes to “Out for Delivery”. So is this just a case of a rep not wanting to figure out how to send a shipping label that Bobby could actually use? Note: Go to Your Orders. For instructions on how to return a gift or wrong order, visit Amazon's Returns Center. I would call Seller Support and ask if they can help you. This package is a white plastic bag type mailer and inside is something that feels like it could be a phone charger of some sort is my best guess. Can you help us out with a little more information? 31 Dec 2020 If the tracking for your parcel shows as delivered but you haven't received it, you should: Check if someone else at your address has accepted it. Blog Post. Back in 2012, we told you about two separate readers who each somehow ended up with five iPads from Best Buy even though they had only ordered one. One person — identified only as Nikki — told the Daily Beast that she unwrapped an unsolicited Amazon package, only to find a $25 sex toy inside. After a certain time, you can’t edit your post and only the Forum Administrator can remove information. order. A few weeks ago, I added some chai tea to my cart on Amazon, clicked the buy button, and didn’t think anything more of it. If you find it impossible - contact your local post office if it came with regular mail and tell them that you got someone else's package. Now it’s not me spewing nonsense, LOL!!! Sender will have to figure it out then. Cease, I so agree, I am so annoyed when people perpetuate that myth of Federal law states you can keep it. Thanks for the help- can anyone tell me how to delete my post that I put my name and address into??? I might even include a note. “You can just keep the items or donate. We’ve been down this road before with other readers who received a lot more than the kids toys that Bobby ended up with. So about 4 months ago I bought a hand blender from amazon (directly from them not from a store on amazon) and when I got the package I opened it up to find another package on the inside already opened with someone else's shipping label already on it and their rma label. Once you tell Alexa to play the notification, she’ll tell you which package it is (by saying the items that are being shipped) and tell … And so Bobby contacted Amazon’s chat customer support, and gave the rep the order number of the items involved. Look around the delivery location for your package. Better not to touch them: A scam popping up in the U.S. could mean trouble for victims. FIRSTLY, if you receive a package you didn't order tell the retailer. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. “Give the seller a specific and reasonable amount of time (say 30 days) to pick up the merchandise or arrange to have it returned at no expense to you,” reads the FAQ. Don’t wait for an Amazon rep to see it and take it down. As I always tell people: Order a Large fully tricked out iMac from Apple, have them deliver a small one by mistake, if you call them they aren’t going to send you a $3000 iMac extra for free. My parents received three packages from Amazon with their address and someone else's name. I called the sender's customer support, confirmed that my order had also gone to the wrong place (and would be replaced with their apologies), but they did not want the leather jacket back so I gave it away. That wasn't all, though. Then I’d e-mail the seller and tell them my order did not arrive, but I did receive Ms. XXXXX’s Follow the instructions on that notice to request redelivery or to arrange collection of the package. Is this FBA or merchant-fulfilled? So that link will come in so handy! I received someone else's Amazon package - what should I do? Is there a packing slip? If you get someone else’s package regularly, it’s possible the person making the orders never changed their address with Amazon or has made a mistake somewhere. Tell the seller that you reserve the right to keep the merchandise or dispose of it after the specified time has passed.+. I received a package that has my address but it is not mine. Are you expecting anything from an Amazon seller? Today, when i reached work, there was a package from Amazon.com (UPS shipping) with my workplace address but different person's name. “I’m sorry but since it’s from different account we are not able to access it,” reads the transcript shown to Consumerist. If there is an order number try contacting amazon with the order number. Long admits that it was odd to come home to a brown package containing a soccer ball that she didn’t order, but what made it even stranger was the fact that no one had her new address yet. Requests to update payment information that are not linked to an Amazon order you placed or an Amazon service you subscribed to. Probably not, as federal guidelines say pretty clearly that Bobby has every right to keep unordered items — and that Amazon could get into trouble for pushing a customer to return something they didn’t order. Moreover, if Amazon tries to “obtain payment for or the return of the unordered merchandise,” it could be seen as being in violation of the FTC rules and make the company subject to a civil penalty of up to $16,000. A … Update: I recently got a big delivery from Amazon with several separate packages and I noticed once I'd taken them in that one wasn't mine - different name, different address. If, like Bobby, you do receive unordered merchandise, you’re not legally obligated to tell the seller. Its not true, makes no sense if you think about it and causes more harm then good from people who think they can have their cake and eat it too. If you get someone else's package regularly, it's possible the person making the orders never changed their address with Amazon or has made a mistake somewhere. Wait 48 hours. The customer service rep then tried to generate a UPS return label for the package, but because the ordered items weren’t associated with Bobby’s account, the links to print out the return labels did not work. I did recently order an Amazon package and have already received it. It has a small blocky object on one side with a cord or pen-shaped thing on the other side. Now, you might be reading this thinking, “Wow, that would be a great problem to have.” But there’s a reason why it’s more troubling than it seems at first glance! After that, 2 more arrived, each containing a Twirl chocolate bar of all things! This is a common misconception. That wasn't all, though. If so, is it from this same seller (if you know the seller name) and possibly a switched order?
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